We are always on the lookout for talented people to join our team. If you would like to speculatively apply, please contact us through the contact page.

In House Brands Recruitment!

Full Time Customer Relations Advisor

Is anyone out there wanting to work in our fantastic new Offices? We need a Customer Relations Advisor!

Hi, my name is Tracie. We have a place available in our smart, new offices just for you. We are looking for a hard-working, dedicated person to join our Customer Relations team. We have a lot of experience to pass on to the right person. Working in a small team of 8 people you will work under Jade, our Customer Relations Manager. Jade has been with us for over 4 years (She worked her way up too!). The company employs 90 people and has a relaxed but focused atmosphere. Our offices are awesome, everything is new and shiny with facilities like a chillout room for playing video games or taking time out - You get good benefits working for a video games company :)

Our boss, Nick, started the business 14 years ago and has never stopped investing in the business or the staff. We have recently launched a performance recognition system (which we developed internally) to help people progress in the company and we recently moved into a £2m facility at Barlborough. We have some great plans over the next few years and we need more people to help us achieve them. We have promoted more than 40 people over the years with many experiencing multiple promotions, so why don’t you come and be part of our journey.

Your duties will include:

  • Being the first line of contact for customers via Emails, Live Chat and telephone
  • Processing payment checks for fraud prevention.
  • Processing returned stock and refunding transactions.
  • Maintaining a high degree of customer satisfaction

Desired Skills:

  • Computer Literate
  • Team Player
  • Hardworking and Motivated
  • Ability to work without close supervision

Specification & Benefits:

  • Job type: Full time
  • Free on-site parking
  • Free hot drinks
  • Casual dress environment
  • Auto enrolment pension scheme
  • Regular company treats and outings/get togethers
  • Internal selection policy for new roles - prior to external advertising
  • Staff Discount Scheme
  • 22 days holiday plus bank holidays
  • Newly developed Employee Performance Recognition System

This is an amazing opportunity for someone who really wants to achieve in a fantastic, exciting department where you will be helped and supported all the way. Please get in touch if you want to be part of a great team with a great future.


Please send your CV/Information and covering letter to tracie.otter@xbite.co.uk

Some of our success stories:

Amy started out as a Customer Service Advisor and is now a Senior Buyer of DVDs & Blu-rays, board & card games, toys, and clothing, and is now responsible for over £5m in sales.

Mike from our Marketing Department started out in the Warehouse and is now responsible for the design of all product banners and graphic marketing across all web based platforms.

Our previous Apprentices Lucy & Wade have been fast tracked into roles with more responsibility and broader opportunities.

We have many more stories like these and we are on the constant lookout for talented, hard working people to join the team.

Who are we?

We are an online retailer of games, gadgets, toys and more, and we are growing rapidly into new territories. We offer a friendly working environment and a generous staff discount. We are based in Barlborough and we can be easily reached from the M1, making us an ideal location for candidates in Sheffield, Chesterfield, Rotherham and Derby.

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Get in touch

t. 0844 414 5296

or contact us via email