Customer Relations Advisor
Customer Relations

Customer Relations Advisor

Full Time

£15,000 - £18,844

Is Customer Service as important to you as it is to us? Are you organised, motivated and experienced in working towards KPIs in a Customer Service environment, if so, keep reading…...

We are looking for fantastic Customer Relations Advisors to join our busy team! This person must be flexible and happy to work shifts across a 7 day week, covering all operating hours 6am - 9pm.

You will be the first point of contact with our customers and will looking to resolve their queries quickly whilst providing a first rate service.

If helping people gives you satisfaction, then come and join the team today.


Day to Day Job

  • Responding to customer queries via Emails, Live Chat, and telephone

  • Follow structured scripts and criteria when handling calls, ensuring accurate information recording.

  • Actively seek to resolve customer queries at the first point of contact.

  • General order administrations such as refunding and replacing orders, arranging and sending out spare parts and going to extra mile for customers.

  • Meeting service levels KPIs for all customer contact channels

Desired Skills

  • Must be computer literate and have professional experience in email and telephone customer contact.

  • Being motivated and passionate about customer service is essential in this fast paced environment.

  • Must be flexible and able to work remotely during Sundays/bank holidays as required.

  • Experience is desired but not essential as training will be given, a good attitude and willingness to learn is more important.


  • We have a great bonus scheme available to all full-time employees, driven by your performance and discussed in your monthly one-to-one meeting with your line manager

  • A 20% staff discount available across the products we sell, ranging from the newest video games, board games and collectables, to technology, clothing and home and garden products

  • Modern facilities including free parking, free hot drinks (tea, coffee and hot chocolate), free fresh fruit and a cool chill out room kitted with the latest games, consoles and Netflix. We’re located right next to a KFC, McDonalds and Costa if that’s your cup of tea!

  • 22 days holiday (+ Bank Holidays) and an incremental holiday allowance, with an extra day at 3 years service, another at 4, and another at 5

  • Staff events throughout the year and an amazing Xmas party

  • Most importantly, we offer truck loads of job satisfaction


Applying for Customer Relations Advisor

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