IT Director

IT Director

Full Time

We are an online retailer offering over 140,000 products across 140 countries. The products we sell include homeware, video games, consoles, card & board games and include our own and 3rd party brands. 

Our teams are experts in these arenas and we are looking for an experienced IT director to report directly into our CEO to own the vision, strategy and capabilities that make our business a success and support our growth agenda.

Technology is at the heart and forefront of everything we do. From customer relations, warehouse management through to our internal people management systems.

The right person will be a hands-on transformational leader in the ecommerce space, one that will own and deliver the IT strategy and plans, inspire the IT team and the business to live our values and bring new ideas to the table for our Sales, Marketing, Commercial, HR, Finance and Operations.


Day to Day Job

  • Strategic Direction Setting

  • Create, own and deliver the IT strategy and roadmap that meets our growth objectives and aids other areas of the business to meet theirs.

  • Define the blueprint for IT and lead change to meet current and future needs.

  • Define and own IT capabilities across Xbite, including end user computing.

  • Lead architecture and innovation that focuses on future value fueled by experimentation

  • Develop agile, flexible and collaborative processes and capabilities that follow strategy

  • Lead the data agenda with relevant and usable sales, finance, customer and product analytics tied to goals and strategies.

  • Engage business stakeholders to continually optimise service, governance and decision making processes associated with technology services and changes to the technology landscape. To become a trusted partner.

  • Provide internal and external connections needed to implement enterprise-wide changes required for success in digitalisation.

  • Lead the implementation of industry standards and development methodologies, including Agile and DevOps, to increase responsiveness and productivity.

  • Lead the business continuity, security and operational resilience approach that is fit for purpose.

  • Continually optimises the operation model and organisational design for IT to increase efficiency, resilience and consistency in delivery.

  • Direct and oversee the financial and operational performance of IT, including the management of budget, process, costs and resources.

  • Inspire, engage and motivate IT staff to bring our their full potential

  • Build the next generation of leaders and contributes to company-level goals for talent development, diversity and inclusion.

  • Oversee the creation of a compelling employment value proposition to attract and retain critical talent

Desired Skills

  • Innovative and capable of driving change through an end to end process

  • Able to develop new products, services, processes and solutions that improve company value or respond to marketplace and staff needs.

  • Assimilates and applies new information quickly across direct spheres of influence

  • Has the ability to adapt and adopt new strategies quickly to move with the pace of the business.

  • Has good judgement about which ideas and suggestions will work and can project how ideas will play out in the business and broader market

  • Uses rigorous knowledge and methods to solve difficult problems with effective solutions and is excellent at honest analysis

  • Inspires and engages staff by providing opportunity for growth while offering guidance and providing/receiving regular and timely feedback to build trust and to ensure success

  • Trains, coaches, mentors and provides opportunities to direct reports and others in the wider business to build skills, knowledge and experience to enhance their performance and careers.

  • Actively seeks to grow own skills and ability to generate positive impact, reads widely and stays aware of the latest trends, data, practices and information relating to IT and the industry.

  • Demonstrates flexibility of thought and perspective and the ability to adapt to Xbite’s needs.

  • Leads and mentors’ others during periods of change by celebrating success, gaining buy-in, addressing resistance or negative reactions, and ensuring that goals and objectives are well described and understood.

  • Assigns decision making authority to employees closer to the customer, or by those most responsible for the outcome.

  • Makes sound commercial decisions based on expertise, research, data and analysis and has the courage, confidence and conviction to follow these through even in the absence of support.

  • Delegates effectively, allowing others to take ownership and accountability in a supportive, safe environment without the fear of blame or repercussion.

  • Leads by example relating to change and accountability.

  • Takes ownership of technical and process debt, and has a rigorous focus on cost out by automation and if appropriate sweating of assets.


  • On top of a competitive salary, we have a great bonus scheme available to all full-time employees, driven by your performance and discussed in your monthly one-to-one meeting with your line manager

  • Car allowance

  • 25 days holiday (+ Bank Holidays)

  • Enhanced pension contribution

  • Private healthcare

  • A 20% staff discount available across the products we sell, ranging from the newest video games, board games and collectables, to technology, clothing and home and garden products

  • Modern facilities including free parking, free hot drinks (tea, coffee and hot chocolate), free fresh fruit and a cool chill out room kitted with the latest games, consoles and Netflix. We’re located right next to a KFC, McDonalds and Costa if that’s your cup of tea!

  • Staff events throughout the year

  • Most importantly, we offer real career progression and truck loads of job satisfaction


Applying for IT Director

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