Operations Director

Operations Director

Full Time


Our international business is growing! But we need that right person to help lead this massive undertaking and to help shape and future proof it. From leading all of our logistics and operational functions, the Operations Director has the ability to help propel Xbite to the next level. From looking after logistics functions (both home and abroad) to warehouse and facilities, it's a pretty important role. The right person will have knowledge of internationalisation, be motivated, hungry, ambitious and driven whilst working to Xbite’s culture and values. This Operations Director role has it all, so if you want a challenge, get in touch today.


Day to Day Job

  • Line management of Operations Manager, Warehouse Manager and Facilities staff

  • Lead, develop, coach and motivate the team to deliver key performance results and ensure all deadlines are met, adhering to strict SLA and company policy and processes

  • Identify gaps, implement and drive continuous improvements across the function in order to enhance the performance of the business

  • Develop the operational strategy including aims and objectives, putting plans in place to cover operational requirements and potential risks

  • Play a key role on the Senior Leadership Team (SLT), leading and overseeing the operational growth of the business

  • Establish people and function KPI’s and monitoring mechanisms, reporting results to the SLT.


  • Oversee quality control of goods in and out

  • Oversee annual stock audits across multiple storage locations

  • Overall operational accountability across multiple sites both domestic and international. 

  • Conduct regular and random site visits to make ensure that efficiency, accuracy, quality and service standards are maintained or exceeded

  • Design/Improve and implement policies and procedures across multiple sites and ensure best business practices are consistent. 


  • Successfully design and deliver on the organisations plans for internationalisation

  • Manage in-house and 3rd party couriers to ensure timely delivery of items to customers

  • Drive cost reductions

  • Monitor courier invoices & refunds for damaged/undelivered items

  • Drive continual improvements in stock control, including reductions in write- offs and wastage

Facilities/Health & Safety:

  • Oversee and enforce the implementation of policies and procedures (e.g. logistics, warehouse management systems, Health and Safety policies and processes) for all Xbite premises

Desired Skills

  • The ability to deal with high levels of ambiguity and work with a high degree of autonomy and initiative to deliver results

  • Experience of managing multiple operation teams and of managing and implementing board level projects

  • A deep understanding of customer facing businesses and their challenges

  • Strong organisational, planning and prioritisation skills

  • Operated at senior or board level and will have experience in fulfilment and logistics environments.

  • A proven track record in leading and motivating teams to deliver key targets against a broad range of KPI's in a demanding customer focused and sales focused environment.

  • Strong initiative and problem solving skills with excellent communication skills and the ability to engage multiple stakeholders in your vision.

  • A strong level of emotional intelligence, be a hands on leader and be adept at managing people

  • The ability to report to key stakeholders within the business on department performance

  • Previous experience of working within a fast paced e-commerce fulfilment centre environment

  • Previous experience working in a hands-on Operations Manager/Director role

  • Be forward thinking and a problem solver to help the team achieve its goals


  • On top of a competitive salary, we have a great bonus scheme available to all full-time employees, driven by your performance and discussed in your monthly one-to-one meeting with your line manager

  • A 20% staff discount available across the products we sell, ranging from the newest video games, board games and collectables, to technology, clothing and home and garden products

  • Modern facilities including free parking, free hot drinks (tea, coffee and hot chocolate), free fresh fruit and a cool chill out room kitted with the latest games, consoles and Netflix (Although currently working remotely). We’re located right next to a KFC, McDonalds and Costa if that’s your cup of tea!

  • 22 days holiday (+ Bank Holidays) and an incremental holiday allowance, with an extra day at 3 years service, another at 4, and another at 5

  • Staff events throughout the year and an amazing Xmas party

  • Most importantly, we offer real career progression and  truck loads of job satisfaction


Applying for Operations Director

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