The Customer Relations team have gone live on their new system. This is a unified platform that offers all of our customers a first-class customer service experience. There are three elements to the system which are service desk, chat and caller, this means that it incorporates our emails, live chat system, our chatbots and our phones all in one place and because of this we can streamline all of our customer conversations.

It’s a fantastic system that’s elevated our Customer Relations department and is rated an awesome 5 stars by our agents and customers!